FREE SHIPPING ON ORDERS OVER $99

FREQUENTLY ASKED QUESTIONS

Customizations

What if my custom skirt / custom pants does not fit?

Our Perfect Fit Guarantee promises that your skirt / pants will fit your body perfectly. If you are not happy with your custom skirt / custom pants for any reason, you have 3 options: 


1) We will re-make a new custom skirt / custom pants that will fit you perfectly.

2) You can return the product to us and we will fully credit you for the purchase price.

3) We will give you a $30 credit to have any minor alterations done at a tailor near you.

How many days have after I receive my skirt / pants do I have to decide if I want my custom skirt / custom pants altered?

You have 30 days after the day your custom skirt / custom pants arrives at your door to decide if you would like it altered. 

I am a plus size women; will Rita Phil's custom skirts / custom pants fit me?

Yes! Our custom skirts / custom pants are made to your measurements rather than a generic size, so we have no size limit.

I am a very tall/short woman; will Rita Phil's custom skirts / custom pants fit me?

Yes! We request for your height as one of our require measurements to ensure that it will be just the right length for you. You can also request for a specific length.

Does Rita Phil make skirts / pants for men?

Yes, we have worked with many men on their custom skirts and custom pants. We will need additional measurements, as men's bodies have different proportions. Send us an email and we will walk you through the measuring process. It should take about 15 minutes.

How do I select another color fabric for my custom skirt / custom pants?

Simply, email us at perfectfit@ritaphil.com with your chosen fabric choice or add it to your order notes. You can check out our fabric options here.

Can I send Rita Phil my own fabric?

Unfortunately, we are unable to accept fabrics from customers because the stretch and consistency for every fabric is different and may affect the finished product. We will work diligently to find you a fabric color that you prefer.

Measurements

What measurements do you need?

For a custom skirt, we only need 5 measurements:


1) Waist

2) Butt

3) Thighs

4) Arm 

5) Height


For a custom pants, we only need 7 measurements:


1) Waist

2) Butt

3) Right thigh

4) Arm

5) Height

4) Right calf

5) Leg

6) Inseam

7) Length

How do I give you my measurements?

After your purchase you will receive a confirmation email requesting for any needed measurements along with directions on to how to take those measurements. If you want to take a sneak peak at how easy the process is, check out our measuring guide!

I don't trust taking my own measurements, can you help me?

Yes! Let's hop on a video call together and we'll walk you through the process. Schedule a time and date that is most convenient for you here! Email us at perfectfit@ritaphil.com if you have any questions.

Shipping And Returns

How much does shipping cost for a custom skirt / custom pants?

Shipping is free on all orders over $99.

How long will it take for my custom skirt / custom pants to arrive at my door?

Your Rita Phil custom skirt will arrive within 5-8 days from the time we receive your measurements.


Your Rita Phil custom pants will arrive within 11-13 days from the time we receive your measurements.

Will Rita Phil pay for returned items?

Yes, if your item does not fit and you would like to return the product for another custom clothing item or a full refund, we will pay for the return shipping.

care instructions

How do I wash my custom skirt / custom pants?

We recommend hand-washing in cold water then simply hang drying. This is the most gentle method of care and will ensure your custom skirt / custom pants maintains its shape and fit for the years to come. 


If you would rather use a washing machine, we recommend putting the skirt / pants inside a laundry bag and using the gentle cycle with cold water. Do NOT use a dryer. Hang dry your custom skirt / custom pants just like the good ol' days.

Does my custom skirt need to be dry cleaned?

No, hand-washing in cold water then hang drying is our recommended method of care. If you prefer to dry clean, make sure to tell your dry cleaners to iron on a medium-low setting.

For more information, please email us at perfectfit@ritaphil.com.